Back to CaptchaAI
Last Updated a year ago
CaptchaAI support prioritizes tickets based on urgency and category. Below are estimated response times for different request types.
| Ticket Type | Response Time |
|---|---|
| Feedback | Reviewed periodically (responses may vary). |
| General Inquiry | 24-48 hours |
| Report a Problem (Technical Issue, API, Captchas) | 6-12 hours |
| Report a Problem / Access Issue | 12-24 hours |
- How to Get a Faster Response?
✔ Use the correct category when submitting a ticket.
✔ Provide all required details (API logs, error messages, screenshots).
✔ Avoid duplicate tickets for the same issue.
- For urgent issues, use the live chat on CaptchaAI Help Center for faster assistance.
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