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What to Include in Your Support Request

Last Updated 6 days ago

Why Providing Complete Details Helps?

Faster responses
More accurate troubleshooting
Avoids unnecessary follow-ups

Essential Information to Include in Your Ticket

CategoryWhat to Include
FeedbackYour suggestion, improvement idea, or feature request details.
General InquiryQuestion details, relevant links, and context (e.g., asking about pricing, features).
Report a ProblemAPI Key, full API request, error message, affected software or platform.
Report a Problem / Access IssueLogin email, exact error message, browser info, and any troubleshooting steps you tried.




Example Ticket for API Issue:

Subject: API Authentication Failure - ERROR_WRONG_USER_KEY

Message: "I’m receiving an authentication error when submitting captchas. My request format is:

https://captchaai.com/in.php?key=XXXXX&method=userrecaptcha&googlekey=XXXXX


Attached is my API log showing the full request and response."

>> The more details you provide, the faster we can assist you!


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