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Last Updated 8 days ago
✔ Faster responses
✔ More accurate troubleshooting
✔ Avoids unnecessary follow-ups
| Category | What to Include |
|---|---|
| Feedback | Your suggestion, improvement idea, or feature request details. |
| General Inquiry | Question details, relevant links, and context (e.g., asking about pricing, features). |
| Report a Problem | API Key, full API request, error message, affected software or platform. |
| Report a Problem / Access Issue | Login email, exact error message, browser info, and any troubleshooting steps you tried. |
- Example Ticket for API Issue:
Subject: API Authentication Failure - ERROR_WRONG_USER_KEY
Message: "I’m receiving an authentication error when submitting captchas. My request format is:
https://captchaai.com/in.php?key=XXXXX&method=userrecaptcha&googlekey=XXXXX
Attached is my API log showing the full request and response."
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