How to Submit a Ticket to CaptchaAI Support

When Should You Submit a Support Ticket?

If you're experiencing issues that you cannot resolve using the Help Center or API Documentation, submit a ticket for personalized assistance.

- Common reasons to submit a ticket:
✔ API errors or failed captcha solving
✔ Billing issues (failed transactions, refunds)
✔ Integration problems with third-party software
✔ Login or access issues

- Steps to Submit a Support Ticket

- Step 1: Visit the CaptchaAI Ticket System
Go to CaptchaAI Support Portal.

- Step 2: Select the Ticket Category
Choose the category that best fits your issue:

✔ Feedback → Suggestions, feature requests, general feedback
✔ General Inquiry → Questions about pricing, plans, or CaptchaAI usage
✔ Report a Problem → Technical issues, API errors, or captcha-solving failures
✔ Report a Problem / Access Issue → Login, subscription, or account access problems

- Step 3: Provide the Necessary Details

• Email Address: Use your CaptchaAI-registered email to ensure a quicker response.
• Subject: Short and clear issue description (e.g., "API Not Responding - Error Code 403").
• Message: Describe the issue in detail (see next article for best practices).
  
  

- Step 4: Attach Relevant Files
If applicable, attach screenshots, API logs, or error messages to help the support team diagnose the issue faster.

- Step 5: Submit & Wait for a Response
Once submitted, you’ll receive a confirmation email with a ticket ID.

- Step 6: Check Ticket Status
Track your ticket status or reply to the support team via the CaptchaAI Ticket System.